Feature:
It holds 400 cds. I really only need to hold 100-200 cds. Id be interested in a similar but smaller unit.
Quality:
After 18 months of moderate use, one latch is broken and the handle is broken. These both broke recently. SKB seems to replace a lot of handles and latches (judging from their website selling them) so it seems to me they have a known problem.
Sound:
Not applicable.
Ease of Use:
I dont like having to line up the top in the removable hinge mechanism to put the top back on, to close it up. Id rather have latches front and back to just be able to remove and put back the top with latches.
Support:
They gave me an RMA # to send it back for repair/ replacement at their option. Thats good except now i have to find a box and then spend $ to send it back, and then i wont have the item to use until i get a working unit back.